Navigair Support

Navigair Support Documentation

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Navigair Support is offered through a Ticket System. Manage, organize and archive all your support requests and responses in one place. This tutorial will show you how to use the Ticket System. The tutorial has the following pages :

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    1    Introduction

    2    Sign In / Add users to your contract

    3    Open a Ticket

    4    Check Ticket Status

    5    Forgot My Password

Welcome Page of Navigair Support Portal

Sign In

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Access to Navigair Support is reserved to Service Agreement customers. Select the product you wish to get support for. To login, simply visit the main portal for the help desk and enter the credentials that you were provided with in your contract. If you need to register more users within the same contract, please follow this link. You need to login in order to open a new Ticket or to check Ticket Status.

Sign In to Navigair Support

Open a Ticket

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To open a new ticket, you will need to visit the Navigair Support Welcome page of the help desk. Once you have arrived at that page, click on « Open a New Ticket » button or in «Open a New Ticket » tab.

Welcome Page of Navigair Support Help Desk

When you click the button, you will be redirected to a blank ticket form, where you can share the required contact detail fields for the ticket, i.e., email address, the name of the ticket owner, phone number, etc.

Open a new Ticket Select a Help Topic

In addition, you will see a Help Topic field. By choosing a help topic, you are able to direct and streamline the information you are submitting to the help desk.

Select the appropriate help topic relating to the issue that you are experiencing. Make a brief description in the issue summary - think of this like the subject line of an email. Share as much detail as you would like in the body of the message. Use the HTML Rich Text toolbar to format your message, upload and share photos and videos, and attach hyperlinks.

Open a new Ticket Engine Details

In the Engine Details fields, please indicate the engine / equipment your Ticket applies to and the Running Hours :

Engine Type ( Main Engine or Generator)

Engine Position (select as appropriate)

When you have completed filling out your ticket, be sure to click the “Create Ticket” button.

Once you have successfully created the ticket, you will be directed to a confirmation of the ticket request being created. You will also receive a confirmation email.

Check Ticket Status Using Email Address & Ticket Number

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To check a ticket status, visit the main page of the help desk just as when you opened the ticket. You will select one of the two “Check Ticket Status” button or Tab.

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You will be redirected to the check ticket status page where you can access the ticket status information.

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Once those details are provided, the email address associated with the user account will receive an access link to the ticket thread.

Check Ticket Status

Check Ticket Status With User Account

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Another way to check the status of a ticket is to log in directly to the system to access all of your tickets. As a Service Agreement Customer, your account is already registered.

Tickets List

Forgot My Password

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In case your forgot your password, follow the link « Forgot My Pawword » below the Sign In button on the Sign in page. The link appears after a failed log in.

Forgot My Password Link

You will be directed to the Forgot My Password page where you can enter your username or email address and have a password reset link sent to your email account on file.

Forgot My Password Send Email

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